Reference

Terms and Conditions That Actually Make Sense

These terms set out what you agree to when you open and use a 7bete account — covering how deposits via bKash, Nagad and Rocket are handled, how your account stays active, and what applies to your use of the platform.

Account eligibility by regionbKash, Nagad, Rocket payment rulesAccount suspension and closure termsWallet verification requirementsDispute and contact process
7bete Terms and Conditions That Actually Make Sense
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how a rule has been applied to your account, you can contact us through the channels below. We respond to terms-related queries in order of receipt, and wallet-linked disputes — particularly those involving bKash, Nagad or Rocket transactions — are flagged as priority cases.

Live Chat Open the chat icon from any page on 7bete. Use this for immediate questions about account terms, transaction rules or wallet payment queries.
Email Support Send your terms or account question to our support email. Include your registered account ID and the specific clause or transaction you are asking about.
Account Help Centre Log into your account and navigate to the Help section. You can submit a formal terms dispute or request a review of an account action from there.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We handle account data and security in a way that is consistent with these terms. Your wallet details — whether linked to bKash, Nagad or Rocket — are stored with access controls in place. You have the right to request what we hold about your account and to ask for corrections to inaccurate records.

Wallet Verification

We verify the mobile wallet you register — bKash, Nagad or Rocket — to confirm it matches your account identity. This step is required before any withdrawal is processed.

Account Security

Your account is protected by login credentials and OTP verification. You are responsible for keeping your login details confidential and for reporting any unauthorised access immediately.

Data Retention

We keep your account and transaction records for the period required under these terms. You may request a summary of your account data by contacting support with your account ID.

Requesting Changes

To update registered details — such as your linked mobile wallet number — submit a request through the Help section. Changes to payment details require re-verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility and how specific rules are applied. If yours is not covered here, reach us through live chat or the Help section in your account.

Eligibility depends on your local law and the region you are in. It is your responsibility to confirm that using the platform is permitted where you are located before opening an account.

Raise the dispute through the Help section in your account, including the bKash transaction reference. We flag wallet-linked disputes as priority and will cross-check the transaction record on our end.

No. These terms permit one account per identity. If we detect multiple accounts linked to the same person, both accounts may be suspended pending a review.

We notify you through your registered account contact when terms change. Continuing to use the platform after the notice period means you accept the updated version.

Accounts are personal and non-transferable under these terms. Sharing access or operating an account on behalf of another person is a breach and may result in account closure.

Contact support through live chat or email with your account ID. Requests for data access or corrections are handled in line with our retention policy stated in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.